Standard:#
- 4 onboarding sessions (1h each)
- 30 minute workshops every second week
- Standard SLA
- Access to HumanFirst Academy
- Bugs and Feature requests through customer support portal
- Private humanfirst-users.slack.com slack channel to communicate with the HF team
Premium:#
- 8 onboarding sessions (1h each)
- 45 minute workshops every week
- Premium SLA
- Access to HumanFirst Academy
- Dedicated Customer Success Manager
- Bugs and Feature requests through customer support portal
- Support via humanfirst-users.slack.com private Slack and/or Teams
- Assistance towards integration with custom data lakes
- Conversion of data to HumanFirst format for seamless streaming
- Implementation and maintenance of k-fold testing and regression testing
- Quarterly Business Reviews (2hrs)
- Review and summary of team progress with managers
- Detailed analysis of the NLU model and recommendations for next quarter