Dialogflow CX

Capabilities

Adding the Dialogflow CX integration to HumanFirst Studio will let you;

1. Import agents directly from Dialogflow CX
2. Export workspaces directly to Dialogflow CX
3. Use the Dialogflow CX NLU to power recommendations & searches within HumanFirst.
4. Use the Dialogflow CX NLU to run evaluations.

Adding a Dialogflow CX integration will require a few steps both on the DialogFlow side, the Google Cloud Console & in HumanFirst Studio's integration area.

Dialogflow CX steps

1. Go to https://dialogflow.cloud.google.com/cx/projects

2. View all projects

   

3. Note your project ID

   

4. Navigate to your project and note the default location of your agents

   

Google Cloud Console steps

1. Go to https://console.cloud.google.com/ and go to the IAM / Admin section

   

2. Go to the service accounts section and create a service account

   

3. Fill out the form, make sure to provide the Dialogflow API Admin and Service Usage Consumer roles. Add any team members who will need to administer the JSON keys.

   

4. Navigate to the service account and create a JSON key.

   

HumanFirst Studio steps

1. Go to the Integrations section and Add an integration

   

2. Choose the Dialogflow CX option

   

3. Fill out the details based on what we noted earlier